Privacy Policy

Last updated: 15 July 2026.

This Privacy Policy explains how MyGSMVillage collects, uses, stores and protects personal information when customers, technicians, staff and visitors use our website, repair request forms, dashboards, payment links, support channels and related services.

MyGSMVillage is part of TechBooky Elite. For privacy questions, contact tech@mygsmvillage.com.

1. Information we collect

We collect information needed to provide repair, logistics, payment, customer support and account services. This may include:

• Account details: name, preferred name, username, email address, phone number, password and account activity.
• Repair request details: gadget name, model, fault description, repair notes, customer updates, status history, quote amounts and service timeline.
• Photos and videos: optional images or videos uploaded by customers to help us understand a repair issue.
• Pickup and delivery information: address, delivery instructions, logistics notes and contact information needed to arrange collection or return.
• Payment information: payment status, invoice/quote records, bank-transfer receipt uploads, Paystack payment references and WooCommerce order data. Card details are handled by the payment provider and are not stored by MyGSMVillage.
• Communications: messages sent through forms, support requests, dispute forms, email, phone, WhatsApp-style communications or AI/chat support tools.
• Technical information: IP address, browser, device type, operating system, cookies, page visits, approximate location, security logs and analytics data.

2. How we use information

We use personal information to:

• Create and manage customer accounts.
• Receive, review and process repair requests.
• Assign technicians and coordinate pickup, delivery and repair handling.
• Prepare quotes, invoices, payment links and payment confirmations.
• Send updates about request status, quotes, payments, repairs, disputes and support enquiries.
• Verify technicians and manage internal operations.
• Prevent spam, fraud, unauthorised access and abuse of the site.
• Improve the website, dashboard, customer journey, analytics, content and support experience.
• Meet legal, tax, accounting, audit and regulatory obligations.

3. Payments and financial records

Customers may pay by card through Paystack, by bank transfer, or through other approved methods. We use payment and receipt information to confirm payment, begin work, reconcile transactions, maintain accounting records and resolve disputes. We do not store full card numbers or card security codes on our website.

4. AI, chat and support tools

MyGSMVillage may use AI-assisted or automated tools to help answer customer questions, guide users through repair requests, summarise support issues or assist staff. These tools should not be treated as final repair decisions. Our team may review requests and contact customers where human judgement is needed.

5. Cookies, analytics and security

We use cookies and similar technologies for login sessions, security checks, spam prevention, site performance, analytics and customer experience improvements. You can manage cookies through your browser settings, but some account and checkout features may not work correctly without essential cookies.

6. Who we share information with

We do not sell personal information. We may share relevant information with:

• Assigned technicians, only where needed to assess or complete a repair.
• Logistics partners or riders, only where needed for pickup and delivery.
• Payment processors such as Paystack and WooCommerce-related payment services.
• Email, hosting, CRM, analytics, security, backup and support service providers.
• Professional advisers, auditors, regulators or law-enforcement authorities where required by law or necessary to protect our rights.

7. Data storage and retention

We keep personal information for as long as needed to provide services, maintain repair histories, support customers, resolve disputes, comply with accounting and legal obligations, and protect the platform from fraud or abuse. Uploaded media and receipts may be retained as part of the repair or payment record unless deletion is requested and no legal or operational reason requires retention.

8. Your choices and rights

You may request access to your personal information, correction of inaccurate information, deletion of information where legally possible, a copy of your data, or restriction of certain processing. You may also opt out of non-essential marketing communications. To make a request, contact tech@mygsmvillage.com.

9. Security

We use reasonable technical and organisational measures to protect accounts, repair information, uploaded files and payment records. These include access controls, login protection, role-based staff access, secure payment providers and monitoring for suspicious activity. No website or digital service can guarantee absolute security, so customers should also keep their passwords and account access secure.

10. Children

MyGSMVillage is not intended for children to use without the involvement of a parent, guardian or responsible adult. If we become aware that a child has submitted personal information without appropriate consent, we may delete or restrict that information.

11. Changes to this policy

We may update this Privacy Policy as our services, technology, legal requirements or business operations change. The latest version will be posted on this page with the updated date.

12. Contact us

For privacy, data or support questions, email tech@mygsmvillage.com or call +234 814 913 1111.